Terms and Conditions

General Terms of Service

These terms constitute a binding agreement between users and Betenza Casino governing all platform interactions. By accessing the website or creating an account, individuals acknowledge acceptance of these conditions in their entirety.

Eligibility Requirements

Account registration is restricted to individuals who:

• Have reached the legal gambling age in their jurisdiction (minimum 18 years)
• Reside in territories where online gambling is legally permitted
• Possess full legal capacity to enter binding agreements
• Provide accurate, verifiable personal information

Account Responsibilities

Players bear responsibility for:

• Maintaining confidentiality of login credentials
• All activity conducted through their account
• Ensuring submitted information remains current
• Reporting unauthorized access immediately

Bonus Terms and Conditions

Welcome Bonus Specifics

The 250% welcome bonus up to €5,000 operates under these parameters:

Requirement	Specification
Minimum Deposit	€20
Wagering Requirement	35x bonus amount
Maximum Bet	€5 during wagering
Validity Period	30 days
Game Restrictions	See contribution table

Wagering Contributions

Different game categories contribute varying percentages toward bonus playthrough:

• Slots: 100% contribution
• Table Games: 10% contribution
• Live Casino: 10% contribution
• Excluded Games: 0% contribution (specified titles)

Bonus Abuse

The casino reserves the right to void bonuses and associated winnings if:

• Multiple accounts are detected
• Irregular betting patterns suggest exploitation
• Collusion with other players is identified
• Terms are circumvented through any method

Financial Operations

Deposit Procedures

Funds credit instantly for most payment methods. The casino processes transactions in EUR, USD, GBP, CAD, AUD, and supported cryptocurrencies. Currency conversion may incur fees from payment providers.

Withdrawal Policies

Cashout requests require:

• Complete account verification
• Satisfaction of bonus wagering requirements
• No pending investigations or disputes

Standard processing occurs within 24-72 hours. Amounts exceeding €50,000 monthly may process in installments.

Responsible Gambling

Player Protection Tools

Available safeguards include:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Session duration reminders
• Cooling-off periods
• Self-exclusion options

Problem Gambling Resources

Players experiencing difficulties should contact:

• Email: [email protected]
• Helpline: 1-800-522-4700
• Organizations: GamCare, Gamblers Anonymous

Dispute Resolution

Complaints follow this escalation path:

1. Initial submission to customer support
2. Review by compliance department
3. External mediation if unresolved

The casino commits to fair resolution within 30 days of dispute initiation.

Modifications

Betenza reserves the right to amend these terms with reasonable notice. Continued platform use following modifications constitutes acceptance of updated conditions.

Governing Law

These terms are governed by applicable international gaming regulations. Users agree to resolve disputes through designated arbitration procedures before pursuing legal remedies.